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At West Bakes Cookies, we strive to ensure that your cookies arrive fresh and on time.


Please review our shipping policy for detailed information on how we handle your orders.

Order Processing Time

  • Standard Orders: All standard orders will be processed and dispatched within 1 week of purchase.

  • Next Day Delivery: 1-2 Days - We offer next-day delivery for customers who need their cookies in a hurry. Contact the team at to organise.


Delivery Times

  • Standard Shipping: Typically, deliveries are completed within 3-7 business days from the date of dispatch, depending on the destination.

  • Next Day Delivery: Orders placed before 12 PM (noon) local time will be delivered the next business day. Orders placed after 12 PM will be processed the following business day.


Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery method and destination.


Refund Policy:

  • Due to the nature of these products, unfortunately we cannot accept returns or refunds.

Wholesale Orders

For wholesale inquiries, please contact our sales team at We are happy to discuss larger orders, customised options for special events and more.


Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order through our carrier’s website.

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